Terms of Service
Please read these terms carefully before using PACEFLOW
Last updated: 2026-04-07 | Effective date: 2026-04-14
1. Agreement to Terms
By accessing and using PACEFLOW ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.
We reserve the right to modify these Terms at any time. Changes become effective when posted. Your continued use of the Service constitutes acceptance of modified Terms.
2. Service Description
PACEFLOW provides:
- Personalized half-marathon training plans based on your inputs
- Plan preview (free)
- Full plan download in PDF format and HTML format (paid)
- Training guidance and zone recommendations
We do not provide:
- Personal coaching or one-on-one guidance
- Medical advice or diagnosis
- Injury prevention or treatment
- Fitness guarantees or race performance guarantees
3. User Eligibility
By using our Service, you represent and warrant that:
- You are at least 18 years old
- You have the legal authority to enter this Agreement
- You are in good physical health (or have medical clearance)
- You have consulted a physician before starting this training plan
- You will use the Service in compliance with all applicable laws
4. Your Responsibilities
You agree to:
- Provide accurate information: Your inputs must be truthful and current
- Modify the plan as needed: Adjust for your fitness level and response
- Listen to your body: Stop if you experience pain or unusual symptoms
- Seek professional help: Consult a doctor if unsure about any workout
- Maintain account security: Keep your email and login details confidential
- Not reverse-engineer: Do not attempt to extract or reuse our algorithms
- Not resell: Do not resell plans purchased from us
5. Payment Terms
- Price: €9.99 per full training plan (subject to change)
- Currency: All prices in EUR unless otherwise stated
- Payment Method: Stripe secure payment processing
- Billing: You will be charged at the time of purchase
- Refunds: 30-day money-back guarantee if unsatisfied
- Taxes: You are responsible for applicable taxes/VAT
6. Refund Policy
We offer a 100% money-back guarantee within 30 days of purchase if you are not satisfied with your training plan.
To request a refund:
- Email refund@paceflow.co with your receipt
- Include a brief reason for your refund request
- We will process your refund within 5 business days
Non-refundable items: Partial refunds are not offered if only part of the plan is used or modified.
7. Intellectual Property Rights
Our Content: All content on PACEFLOW (algorithms, designs, text) is owned by us or our licensors and protected by copyright and intellectual property laws.
Your License: We grant you a limited, non-exclusive, non-transferable license to use your purchased training plan for personal use only.
Prohibited Use: You may not:
- Resell or republish training plans
- Extract our algorithms or methodology
- Use our content for competing services
- Claim ownership of our plans
8. Limitation of Liability
⚠️ IMPORTANT:
- • PACEFLOW is provided "AS IS" without warranties
- • We do not guarantee accuracy of VDOT calculations or pace recommendations
- • We are NOT LIABLE for any injuries, losses, or damages
- • We do not assume responsibility for your training decisions
- • Maximum liability: Refund of purchase price only
9. Indemnification (Your Responsibility)
You agree to indemnify and hold harmless PACEFLOW from any claims, damages, losses, liabilities, and expenses arising from:
- Your use of the Service
- Your violation of these Terms
- Your violation of any law or third-party rights
- Injuries or damages resulting from your training
- Your reliance on VDOT predictions or pace recommendations
This means: If anyone sues us because of injuries or losses you sustained while training, you agree to defend us and cover our legal costs.
10. Disclaimer of Warranties
To the maximum extent permitted by law:
- We provide the Service "AS IS" without warranties of any kind
- We do not warrant that the Service will be uninterrupted or error-free
- We do not warrant that training plans will help you achieve your goals
- We do not warrant that recommendations will prevent injuries
- We disclaim all implied warranties (merchantability, fitness, non-infringement)
11. Acceptable Use Policy
You agree NOT to:
- Submit false or misleading information
- Attempt to hack, hack our system, or gain unauthorized access
- Reverse-engineer, decompile, or disassemble our algorithms
- Use bots, scrapers, or automation to extract data
- Harass, threaten, or abuse our staff or other users
- Violate any laws or regulations
- Resell training plans or redistribut our content
12. Termination of Access
We reserve the right to terminate your access to our Service if you:
- Violate these Terms
- Engage in illegal activity
- Attempt to abuse or hack our Service
- Resell or redistribute our content
Upon termination, your access to plans will be revoked, but we will not refund purchase fees except where required by law.
13. Governing Law & Jurisdiction
These Terms are governed by [Your Country/EU Law], without regard to conflict of laws principles.
Any disputes will be resolved in the courts of [Your Jurisdiction].
14. Dispute Resolution & Complaints
Before taking legal action:
- Contact us at help@paceflow.co with details of your complaint
- We will attempt to resolve the issue within 30 days
- If unresolved, you may pursue legal action
15. Severability
If any part of these Terms is found unenforceable, that part will be removed and the remaining Terms will continue in full force.
16. Contact Us
Questions about these Terms? Contact us:
Email: help@paceflow.co
Support: support@paceflow.co